General Terms & Conditions
Lanka Serenities (Private) Limited (hereinafter Iona Estates) is the tea and spice marketing subsidiary of the Lalan Group.
Most of our products are currently sourced from prime tea and spice growing regions of the country and manufactured in FSSC and HACCP certified factories under strict quality control. We market our products under the brand IONA ESTATES. Eventually, we expect to grow most of our products in our own estates. They are located in Agrapatana, Rattota and Haldumulla, in three prime agro climatic zones of Sri Lanka.
We hope to include other high quality products from Sri Lanka from time to time. Iona Estates branded products are sold as food products only; they should be stored in a cool, dark, dry place, under airtight conditions.
Iona Estates do not retail our products as medical or health products. Should you intend using them for health purposes, you must seek and take advice from qualified medical professionals. If you intend to use our products for health purposes, you do so entirely at your own risk, and we accept no liability for the use of Iona Estates products in any other way than as food ingredients.
Payments can be made through our payment portal using any Master, Visa or Amex card to LEAD SAFETY GENERAL TRADING (FZE) LLC, which is a subsidiary company of Lalan Group empowered to handle logistics and payments for Lanka Serenities (Private) Limited with regard to export retailing and collection of funds.
We normally process orders for dispatch within 48 hours.
In the case of teas, herbal teas and spices where goods may not be available at our warehouse due to seasonality (this will be highlighted on the product availability status) or other reasons, we will inform you of the cost of dispatching directly from Sri Lanka subject to your approval. Please note that certain exclusive and expensive varieties will not be held in Europe but dispatched from Sri Lanka, in which case we will obtain your approval prior to executing the order.
We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within the delivery address with sufficient time before that order is dispatched, we will make every effort to amend the delivery address.
We do not ship to A.P.O. and P.O. Boxes.
When you use any of our websites or send emails to us, you are communicating with us electronically. You express consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website or through our other websites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirements that such communications be in writing.
All information and content included in or made available on the site, but not limited to trade marks, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations and the compilation and organization thereof (collectively, the “Content”) are the property of Lanka Serenities (Private) Limited and protected by international copyright laws. The compilation of all content included in or made available through Iona Estates website are the exclusive property of Lanka Serenities (Private) Ltd and protected by international copyright laws.
You shall not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) available on Lanka Serenities (Private) Limited and Iona Estates website without expressly written consent. You may not use any meta tags or any other “hidden text” utilizing Lanka Serenities and Iona Estates name or trademarks without the express written consent having been first obtained from us.
LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use, Lanka Serenities (Private) Limited grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of this website to purchase Lanka Serenities (Private) Limited/Iona Estates products. This license does not include any resale or commercial use of any Lanka Serenities (Private) Limited products and services, or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of any Lanka Serenities (Private) Ltd products and services or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Iona estates or Lanka Serenities (Private) Limited, suppliers, publishers, rights holders, or other content providers.
LIMITATION OF LIABILITY
Lanka Serenities (Private) Limited and Iona Estates shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied.
Iona Estates and Lanka Serenities (Private) Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site.
Iona Estates or Lanka Serenities (Private) Limited makes every effort to ensure that this web site is free from viruses or defects. However, we cannot guarantee that your use of this website or any web sites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Iona Estates or Lanka Serenities (Private) Limited shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Website users are responsible for maintaining the confidentiality of their password and account and any activities that occur under their account. Lanka Serenities (Private) Limited or Iona Estates shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
We have placed links on this website to other websites we think you may want to visit. We do not check these websites and do not have any control over their contents. Lanka Serenities (Private) Limited cannot accept any liability in respect of the use of these websites.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the website or breach of these Terms and Conditions.
If you use any Iona Estates website you are responsible for maintaining the confidentiality of your account, password, for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. Iona Estates does sell products for use by children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Iona Estates and Lanka Serenities (Private) Limited reserve the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Iona estates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Lanka Serenities (Private) Limited and Iona Estates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Iona Estates and Lanka Serenities (Private) Limited for all claims resulting from content you supply. Iona Estates and Lanka Serenities (Private) Limited has the right but not the obligation to monitor and edit or remove any activity or content. Iona Estates and Lanka Serenities (Private) Limited take no responsibility and assume no liability for any content posted by you or any third party.
Lanka Serenities (Private) Limited/Iona Estates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement please refer to our legal team ([email protected]) with the subject line which includes the phrase “Legal Complaint”.
RETURNS, REFUNDS AND TITLE
We are confident that you will enjoy your Iona Estates product. If for some reason you have a need to return your order, please contact us at [email protected] Any refund will be made by the same method as payment was received for your order or a suitable replacement. A full refund consists of the amount debited to your card or received as payment for that specific product, plus shipping costs. Our goal is your satisfaction.
Returning of products is subject to the following conditions;
The product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect.
We cannot accept a product return after 14 days from delivery.
We cannot accept a product return that has been largely consumed (more than two servings).
In the case of food products any apparent damage to the packing /and tamper evident seals should be notified within 24 hours of receipt. We regret that we also cannot accept cancellations of contracts for the purchase of tea, herbal tea, spices and herbs or blends and accessories where the item has been unsealed, except where there has obviously been infestation, mold or other quality problem that occurred within 7 working days of the day after the date the item was delivered to you.
Iona Estates and Lanka Serenities (Private) Limited attempt to be as accurate as possible. However, Iona Estates or Lanka Serenities (Private) Limited do not warrant that product descriptions or other content of any product is accurate, complete, reliable, current, or error-free. If a product offered by Iona Estates itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the List Price or Suggested Price displayed for products excludes shipping charges and excludes taxes payable to regulatory institutions and customs offices.
List Price or Suggested Price displayed in currencies other than Euros, are to be considered for reference only. Exchange rates at the time of the purchase will be applied by the payment gateway and transacting banks.
Each customer is responsible for the taxes owed if there is a tax on those items in their state/country upon delivery. If items are returned due to customs duty/taxations, the resulting fee will be deducted before refunding payments.
CREDIT CARD SECURITY
When the order is placed at our website, credit card numbers are encrypted and passed to our secure payment provider.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our policies posted on this website. We reserve the right to make changes to our website, policies, service terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these terms and conditions shall be governed by the laws of Sri Lanka as if the Terms and Conditions were a contract wholly entered into and wholly performed within Sri Lanka. Any dispute relating in any way to your visit to the website shall be referred to arbitration in accordance with the rules of Sri Lanka, by sole arbitrator, and the Arbitration proceedings shall be held in English Language. Any payment related disputes will be handled by Lanka Serenities (Private) Limited, 81A Temple Road Nawala, Sri Lanka.
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, at our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the website and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.